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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Teresa Mullen

Teresa Mullen

November 19, 2024

5  out of  5
rating by Teresa Mullen
"Beth Ferguson was very knowledgeable and had excellent customer service!"
We responded:
"Teresa, thank you so much for the recommendation! Beth is great at what she does! Please don't hesitate to reach out if you need further assistance! - Thomas "
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Christopher Conklin

July 2, 2024

5  out of  5
rating by Christopher Conklin
"I thought that one on one customer service was gone, but not for this insurance agency. Thomas went above and beyond to ensure I had the best insurance coverage possible for the best price. He saved me over 3000 dollars a year on my home and car insurance. I had been with my previous insurance company for 26 years, and the customer service was decent but now I have someone in my corner at all times. Thank you Thomas you are an outstanding person and a awesome agent."
We responded:
"Chris! Thrilled to have you with us and look forward to working for you for years to come! Thanks for leaving us such an amazing review! It means everything to us to make sure our customers get our best and we really appreciate you taking the time to give us a shout out! Have a great holiday and I’ll look forward to catching up soon! -Thomas "
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Ryland Edwards

May 17, 2024

5  out of  5
rating by Ryland Edwards
"Today talking with Lauren was a great experience. All questions were answered in a professional manner and helped me out so much . From start to finish all my expectations were met and then some . Thanks so much for your help and professionalism."
We responded:
"Ryland, thank you so much for your kind review about Lauren! My team and I work hard to make every experience for our customers a positive one! Thank you for sharing. - Thomas "
Profile photo of Mary Valdes

Mary Valdes

April 19, 2024

5  out of  5
rating by Mary Valdes
"Lauren at the big bethel office was so helpful! She got me a great quote with everything I needed . She was fast, very professional, and extremely understating! I’ve recommended her to family and friends as well. Lauren was very positive and for her, I’m great ful to have gone with state farm !"
We responded:
"Thank you, Mary! I’m happy your insurance experience was so positive. My team and I will always be here for you. The best compliment we can get is being recommended to others! - Thomas "
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karen herod

November 15, 2023

5  out of  5
rating by karen herod
"The visit to see my agent today was awesome. They were able to assist with some inquiries as well as with notary services. These are in addition to providing my rental insurance and car insurance."
We responded:
"Karen! Thanks so much for the review! It means a lot and we are lucky to have you as a customer! -Thomas "
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Jeremy Miller

November 9, 2023

5  out of  5
rating by Jeremy Miller
"I am military person and I have orders to CA (leaving VA)and Geico said they had to update my motorcyle policy to reflect that. It went from $500 to $2000! I called Progressive to see if they could give me a competitive price. They said it would $1200 (which was good news at first) but that I would have to pay that $1200 in full on the same day of initiating my Progressive policy! So I call up State Farm and talked with an agent name Lauren. She said I could keep the VA price because I am moving under military orders and she quoted $600 and I would just need to pay only the first monthly installment. I was about to give up on insurance people in general until I talked with Lauren. Means a lot when you feel your actually being listened to and cared for. I know a lot of other vets can vouch for what I am saying."
We responded:
"Jeremy! Thanks so much for taking the time to leave us a review! Wishing you the best of luck in CA and hope you’ll stop in and see us next time you are in town! Lauren is a great asset to our team and it means a lot that you’d take time out of your day to give her a shout out! Thanks again for the review, and more especially, for your service! -Thomas "
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Ron Lurue

February 6, 2023

5  out of  5
rating by Ron Lurue
"I spoke to Ms. Lauren this morning 2/6/23 about an insurance quote. She was very professional and efficient. In fact because of her taking her time and explaining the difference in policies, I signed on this morning. I'm 70 years young and appreciate this Lady, and HIGHLY recommend her services to any age group looking to get insured"
We responded:
"Ron, I am so happy to hear we were able to provide you with a positive experience and set you up with the insurance coverage that works the best for you! Thank you so much for your review and your recommendation! - Thomas "
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Niazur Rahim

January 4, 2023

1  out of  5
rating by Niazur Rahim
"My son's Tesla hit something in the night of January 3. As a result he had a flat tire and some damages to the undercarriage. Tesla instructed him to call the insurance company and tow the car to Tesla service center in Norfolk. He called in the morning of Jan 4 (around 9 am) and was told that the tow truck would arrive in about 1 hour. At around 2 pm he was told that it was uncertain when would that happen! What kind of service is that? I have been a loyal State farm customer since 1986 and this is the way they treat customers? I know this an issue involving the claim center, but the company is the same, correct? Call me if you think your decent people. My number is 757-817-8913. Dr. Rahim"
Profile photo of Alasha Bennett (The Dating Mechanic)

Alasha Bennett (The Dating Mechanic)

October 5, 2022

5  out of  5
rating by Alasha Bennett (The Dating Mechanic)
"Professional staff and service. Community minded and will go the extra mile. We need more who care about the people they serve like Thomas."
We responded:
"Alasha, I'm grateful to have such a wonderful team that cares for our customers as if they're family! Thank you for sharing. - Thomas"
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Megan Melberg

September 30, 2022

5  out of  5
rating by Megan Melberg
"When I first started searching for a new car insurance, I was nervous and a little stressed out because it was my fist time doing so and I didn't know how to even begin the process. Lauren helped me and answered every question I had (there were many), walked me through step by step and was also able to help me with rental insurance, so that took a lot of the stress off. She was very knowledgeable of the whole process and was able to explain it to me in a way that I could understand. I'm so glad I decided to try out State Farm and I will be recommending Lauren to all of my friends and family. Thank you so much!"
We responded:
"Megan, thank you for sharing this kind review and for recommending our agency. I am thrilled to have a great customer like you and appreciate your positive feedback about my office and Lauren's ability to help you effortlessly. We are always here! - Thomas"
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Lindsey Nordeen

September 30, 2022

5  out of  5
rating by Lindsey Nordeen
"My partner and I just recently moved out to Virginia from the Midwest and since transferring over to this office everyone has been extremely helpful! They've helped walk me through any confusions I've had and help explain plans and transferring very well. Andriana and Lauren have been really great every time we talk! Definitely recommend this office."
We responded:
"Lindsey, I am so happy to hear we were able to provide you with a positive experience and set you up with the insurance coverage that works the best for you! Thank you so much for your review and your recommendation, we appreciate it! - Thomas"
Profile photo of Lance Moore

Lance Moore

September 15, 2022

5  out of  5
rating by Lance Moore
"Lauren was quick to answer my call and help me with my life insurance research. She was able to answer all my questions and take the stress out of my search. I was able to settle on a policy and have it set up quickly and with no hassle. I was very satisfied with the experience and have recommended her to a few people already!"
We responded:
"Lance, we appreciate you taking a moment to share such positive feedback with us. My team and I are proud to serve you each day! - Thomas"
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kayla Barker

August 27, 2022

5  out of  5
rating by kayla Barker
"Beth was very helpful! She helped me get better coverage on our auto policy with a lower price than we were paying with another company. So glad I called and switched over."
We responded:
"Kayla, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Thomas"
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R T

August 17, 2022

5  out of  5
rating by R T
"Lauren was great, she walked me through the options with no pressure to join. Goodbye Geico and your high prices i'm switching to State Farm."
We responded:
"Hello, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Thomas"
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Sharonda Barnes

July 30, 2022

5  out of  5
rating by Sharonda Barnes
"When I tell you Thomas is the best agent hands down IM NOT PLAYING…. Customer service top tier and he got me right so fast and efficient that it pretty much made my day sooo smooth. Everyone in the area gave me 0 confidence and then I got on the phone with this office and that’s all I need to say… if you think you’re having a bad day and start getting frustrated while looking for the right affordable insurance… look no further. Thanks again!!!!"
We responded:
"Sharonda, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Thomas"
Profile photo of Christopher Shupp

Christopher Shupp

July 28, 2022

5  out of  5
rating by Christopher Shupp
"Lauren was very helpful with saving me the most money possible! Considering I have over 6 vehicles on my policy, most places cannot compare. Lauren is very professional and will do her absolute best! Highly recommend this office to anybody looking to save and be insured!"
We responded:
"Christopher, I'm so glad your time spent with us has led you to share such great feedback! Thank you for giving us the opportunity to serve you and provide you with top notch service! - Thomas"
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Thomasena Ward

June 14, 2022

5  out of  5
rating by Thomasena Ward
"Very friendly professional agent"
We responded:
"Thomasena, thank you very much! It's a pleasure working with you. - Thomas"
Profile photo of Pam Burris

Pam Burris

May 21, 2022

5  out of  5
rating by Pam Burris
"It was very nice to meet Lauren Donner and compare my Travelers and GEICO policies with State Farm’s. Lauren is very knowledgeable, friendly and helpful, and I left her office with better home and auto insurance at a lower price!"
We responded:
"Pam, thank you for leaving this great review about your experience with Lauren. I am very happy to hear that you left my office with better insurance for less money! Please call or stop in anytime. - Thomas"
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Cynthia M

April 21, 2022

5  out of  5
rating by Cynthia M
"Andriana, Beth, and Lauren are always helpful when I come into the office with any needs. The agent, Thomas usually has some funny jokes to tell as well. I’m glad to have a local office like this."
We responded:
"Cynthia, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Thomas"
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Michael W

April 20, 2022

5  out of  5
rating by Michael W
"The girl at the front desk.(Andriana) helped me lower my car insurance and also helped me set of my life insurance. All around great office with hard workers trying to help save money."
We responded:
"Michael, we will always go above and beyond to exceed your customer service expectations! My team and I will always be here to support your insurance needs. = Thomas"
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Jessie Napier

April 20, 2022

5  out of  5
rating by Jessie Napier
"A few weeks ago we had some issues while camping and we were feeling overwhelmed. Luckily, we were parked near Beth and her family. When she heard about our issue she pulled out her computer and got to work on-site. She was patient with us, explaining everything and trying to save us as much money as possible. She is kind, knowledgeable and a true asset to your company."
We responded:
"Thank you for sharing your experience, Jessie! We’re so glad to hear that Beth was there to help you during a challenging time while camping. Her kindness truly make a difference, and we appreciate your recognition of her efforts. If you ever need assistance in the future, we’re here for you! - Thomas "
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Ebony mc

April 7, 2022

5  out of  5
rating by Ebony mc
"He's very personable and genuinely cares"
We responded:
"Ebony, we appreciate you and your business! Thanks for sharing. - Thomas"
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Cait Brewster

April 6, 2022

5  out of  5
rating by Cait Brewster
"Lauren was a huge help in explaining everything for me. I’d been with progressive for 7 years with minimal coverage because I didn’t understand everything and she got me set up with full coverage at only $10 more than I’d been paying there (and that’s before the drive safe and save discount she recommended)! Very happy with the whole experience."
We responded:
"Cait, your generous feedback is more than appreciated! Please reach out to us anytime you're in need of insurance assistance. Thank you! - Thomas"
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AishaW

March 2, 2022

5  out of  5
rating by AishaW
"I am so excited to work with Thomas Vinson! He thoroughly explained what I was purchasing. He is very knowledgeable and personable. I am so glad to have met him!"
We responded:
"Hello, I'm so glad your time spent with us has given you the extra knowledge to successfully protect you and your family in the insurance world! We appreciate your business. - Thomas"
Profile photo of Kathleen Thompson

Kathleen Thompson

January 5, 2022

5  out of  5
rating by Kathleen Thompson
"Brandee was so helpful in all the questions we asked. Outstanding personality. Great person to talk too. Need more people like her. We have been with State Farm for over 20 years. (Outstanding). Excellent for keeping the customers updated."
We responded:
"Kathleen, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you. - Thomas"